Industries
Customer Support
First-line agents that actually resolve tickets.
Most support AI is window-dressing. I build agents grounded in your real docs, your real ticket history, and your real CRM — that close tickets, not just deflect them.
- RAG over your full support corpus — real docs, real ticket history, not a generic FAQ
- CRM-grounded action agents: refunds, resets, escalations — not chat-only
- Human-in-the-loop on edge cases; every handoff logged
- Audit trail per session, exportable for compliance
Why
Generic chatbots deflect tickets; they don't close them. Grounding the agent in your real docs, your live CRM state, and your actual ticket history is what converts deflection into resolution.
How
- RAG pipeline over full corpus — tickets, docs, product changelog, CRM export
- Action agents wired to the CRM for the top 10 resolution types
- Confidence threshold gates to human agents; every edge case logged
Proof
- Resolution model
- close, not deflect
- Corpus
- real docs · real history
- Escalation
- automatic + logged
Customer Support — triage, resolve, escalate
Ticket in · 3 outcomes
Hover or tap a node to see details.
FAQ
- What share of tickets get auto-resolved?
- Typically 40–60% on tuned deployments — routine, policy-checkable tickets. The remainder is enriched and routed with a full context pack, so human agents close them 2–3× faster.
- Does this work with our existing helpdesk?
- Yes — we wire to Zendesk, Intercom, Freshdesk, HubSpot Service Hub, and custom helpdesks via webhook. The agent layer sits in front; your team's UI and SLAs stay put.
- How are escalations handled?
- Triage scores complexity + sensitivity; anything ambiguous routes to a human with a fully briefed context pack. Specialist handoff (legal, billing, security) is a separate, tagged path.
In production
- Helpdesk co-pilot (POC)
40–60% of routine tickets auto-resolved with policy-checked replies; remainder enriched and routed.
- Context-pack handoff
Human agents close escalated tickets 2–3× faster when the AI hands off a fully briefed pack.
- Drop-in helpdesk integration
Wired to Zendesk / Intercom / Freshdesk via webhook — your team's UI and SLAs stay put.